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Newby Bridge Country Caravan Park, Canny Hill, Newby Bridge, Cumbria LA12 8NF

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FeefoNewby Bridge Country Caravan Park

Newby Bridge Country Caravan Park Reviews

Feedback for Newby Bridge Country Caravan Park has been compiled from 51 customer reviews

DateProductScore

Lodge (Fellside Lodge - 2 Doubles, Pet Friendly)

Service:++
Product:++

Customer Comment

Service rating : More than excellent experience overall, the team was very helpful. Before check-in I called a couple of time and Abby answered all questions very well. We arrived late at the property, but received clear instructions how to check-in. The check-in process was smooth, I got keys and welcome pack without any trouble. The directions to the lodge was clear and we had no difficulty to locate our lodge. The lodge was way above our expectations, its spacious and different than the other caravans in the park. We were very happy with the space, location and the views from everywhere from the lodge. One of the best stay in any park in the UK, thank you so much. The park location is great, very convenient, peaceful and lovely. There is a big shop (Coop) at walking distance have all routine stuff like bread, eggs, drinks etc. The park is quiet, nice and beautiful. The staff was super helpful, everything in the lodge was really good, very happy and satisfied customer.
Product : Its not expensive, well worth the price.


On 14-Aug-2019 the supplier responded:
Dear Kamran,

Thank you for your feedback. We are delighted you enjoyed your stay with us and hope to see you again soon!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your review

DateProductScore

Holiday Caravans (Superior Plus 2 Bed, - 1 Double, 1 Twin, Pet Friendly)

Service:++
Product:++

Customer Comment

Service rating : Clean and friendly park, with happy staff. Peaceful and great location for us. Children friendly
Product : Great spacious and well furnished caravan. Was perfect for our family stay.


On 14-Aug-2019 the supplier responded:
Dear Martin,

Thank you for your review. We are glad you enjoyed your stay and hope to see you again!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Holiday Caravans (Superior 2 Bed - 1 Double, 1 Twin)

Service:++
Product:++

Customer Comment

Service rating : We had lovely time with the family and our dogs we will be going back again
Product : Everything is in the carvan all you need to take food and your personal things


On 14-Aug-2019 the supplier responded:
Dear Jessica,

Thank you for your review. We are really pleased you enjoyed your stay with us!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Holiday Caravans (Premium 3 Bed - 1 Double, 2 Twin)

Service:+
Product:-

Customer Comment

Service rating : The team at the site are very helpful. Had a couple of hiccups but Katie on reception was amazing, had a wonderful time with my 2 Grandsons
Product : This caravan was a little tired.


On 14-Aug-2019 the supplier responded:
Dear Diane,

Thank you for your feedback. We are so pleased you enjoyed your stay!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your review

DateProductScore

Lodge (Cartmel Lodge - 2 Doubles, Pet Free)

Service:++
Product:++

Customer Comment

Service rating : Everything is excellent, location is excellent and reception is excellent
Product : Everything is excellent, location is excellent and reception is excellent


On 14-Aug-2019 the supplier responded:
Hello!

Thank you for your feedback. We hope to see you again soon!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Holiday Caravans (Superior 2 Bed - 1 Double, 1 Twin)

Service:++
Product:++

Customer Comment

Service rating : Very friendly staff.
Product : Really lovely, enjoyed our stay here.


On 14-Aug-2019 the supplier responded:
Hi!

Thank you for your feedback. We are really pleased you enjoyed your stay!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for the review

DateProductScore

Lodge (Fellside Lodge - 2 Doubles, Pet Friendly)

Service:++
Product:++

Customer Comment

Service rating : Very beautiful location, the lodge was at the top the views were great, absolutely clean and tidy felt like home away from home too, a lot of things to do nearby, would 100% recommend to others!
Product : Clean, cosy, home away from home!


On 14-Aug-2019 the supplier responded:
Hello!

Thank you for your feedback. We are really pleased you enjoyed your stay!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Holiday Caravans (Platinum Accessible - 2 Bedroom, Pet Friendly)

Service:++
Product:++

Customer Comment

Service rating : Great location and atmosphere. Well equipped and clean accommodation with all the facilities. Peaceful and spacious environment.
Product : Great service. It was so easy to check in and check out with good communication.


On 14-Aug-2019 the supplier responded:
Dear Swapnil,

Thank you for your feedback. We are pleased you enjoyed your stay!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Lodge (Cartmel Lodge - 2 Doubles, Pet Free)

Service:++
Product:++

Customer Comment

Service rating : Would definitely recommend Caravan park.
Product : Lovely setting and accommodation.


On 14-Aug-2019 the supplier responded:
Dear Zoe,

Thank you for your review. We are delighted you enjoyed your stay!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Holiday Caravans (Premium 3 Bed - 1 Double, 2 Twin)

Service:-
Product:NYT

Customer Comment

Service rating : There was a really bad smell in the main bedroom wardrobe.
Product : as above note


On 14-Aug-2019 the supplier responded:
Hello,

We are sorry to hear of your experiences and have passed this on to management.

Kind regards

Joseph
Customer Services

DateProductScore

Holiday Caravans (Superior Plus 2 Bed, - 1 Double, 1 Twin, Pet Friendly)

Service:+
Product:+

Customer Comment

Service rating : Lovely staff specially Andy , very helpful.
Product : Only the smell of the pets was no good


On 14-Aug-2019 the supplier responded:
Dear Mohammad,

Thank you for your review. We are really pleased you enjoyed your stay!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Holiday Caravans (Superior 2 Bed - 1 Double, 1 Twin)

Service:++
Product:++

Customer Comment

Service rating : Everything was perfect. The staff were very friendly and helpful, especially Andy. I would recommend your park to anybody.
Product : Really nice and very clean.


On 14-Aug-2019 the supplier responded:
Dear Sylvia,

Thank you for your feedback. We are really pleased you enjoyed your stay!

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback

DateProductScore

Lodge (Fellside Lodge - 2 Doubles, Pet Friendly)

Service:-
Product:-

Customer Comment

Service rating : The parking space is not sufficient for a family vehicle and there is a neighbour who keeps putting logs in the way to stop you from parking there. Staff were a bit useless and dismissive, we were suggested to keep our car in the visitor’s car park.
Product : This property doesn’t deserve 5 stars : very strange position of a dining room; tiny kitchen with stepping out freezer next to the oven; noisy boiler placed next to one of the bedrooms; cigarette butts in the garden, smell of cigarette smoke in toilet ; no dishwasher but three dishwasher tablets left in the kitchen; for three of us staying there for 8 nights we were provided with two(!)rolls of toilet paper. No sanitary bins in both toilets and no bin liners. Rubbish from previous guests was left in the fully packed black bin outside the property and was not collected throughout our stay. The parking space is not sufficient for a family vehicle and there is a neighbour who keeps putting logs in the way to stop you from parking there. Staff were a bit useless and dismissive.


On 14-Aug-2019 the supplier responded:
Dear Marina,

Thank you for your review. We are sorry to hear about your experiences and have passed this on to management.

Kind regards

Joseph
Customer Services


On 14-Aug-2019 the supplier responded:
Thank you for your feedback. We have passed this on to management.

DateProductScore

Holiday Caravans (Platinum Accessible - 2 Bedroom, Pet Friendly)

Service:+
Product:++

Customer Comment

Service rating : LOVELY SETTING, PEACEFUL AND QUITE, STAFF WERE FRIENDLY AND HELPFUL. THE ONLY DOWN SIDE WAS THAT THE DRAINS NEED TO BE SORTED AS THE SMELL IN THE CARAVAN WAS QUITE ODOUROUS!
Product : EXCELLENT DESIGN OF CARAVAN, PARTICULARLY SUITED OUR NEEDS FOR A WHEELCHAIR DEPENDANT ADULT. EXCELLENT WET ROOM AND SPACIOUS THROUGHOUT

DateProductScore

Holiday Caravans (Superior Plus 2 Bed, - 1 Double, 1 Twin, Pet Friendly)

Service:++
Product:++

Customer Comment

Service rating : Absolutely impeccable service the whole stay. Anything we needed we was given without any issues whatsoever. 10/10
Product : Amazing service. Amazing caravan. Amazing stay

DateProductScore

Holiday Caravans (Superior 2 Bed - 1 Double, 1 Twin)

Service:+
Product:+

Customer Comment

Service rating : Good customer service, very friendly and accomodating. Beautiful surroundings.
Product : The caravan was spotlessly clean and well appointed. We found it a little on the small side for 2adults 2 children and 2 dogs, but was great for a weekend break.

DateProductScore

Holiday Caravans (Premium 3 Bed - 1 Double, 2 Twin, Pet Free)

Service:++
Product:++

Customer Comment

Service rating : Amazing service!!
Product : Beautiful caravan with premium furnishings

DateProductScore

Holiday Caravans (Superior 2 Bed - 1 Double, 1 Twin)

Service:+
Product:+

Customer Comment

Service rating : Site and Caravan was clean and well prepared, nice touch with the bottles of wine. Only let down by faulty TV connection, bathroom heater and gas fire ignition. Staff very helpful, unfortunately couldn't get the heater repaired in time.
Product : Same comments as above...

DateProductScore

Holiday Caravans (Premium 3 Bed - 1 Double, 2 Twin, Pet Free)

Service:++
Product:++

Customer Comment

Service rating : Friendly and professional.
Product : Excellent standard of facilities in the caravan.

DateProductScore

Woodland Cottage (The Woodland Cottage: 1 Double, 1 Twin, Pet Friendly)

Service:-
Product:-

Customer Comment

Service rating : Someone in reception to meet us on arrival and on checkout. There was no one to report problems to, I phoned and left a message regarding a problem but never received a reply. We had 2 and a half days without hot water which is disgraceful. If it hadn’t been for Andy (who was on his day off) we would still be getting washed in cold water.
Product : The cottage was nice but 2 and a half days without hot water is ridiculous, fire kept tripping the electrics, the electricians were a waste wtime. But worst of all no one in reception on arrival or departure, absolutely rubbish.

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