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Newby Bridge Country Caravan Park, Canny Hill, Newby Bridge, Cumbria LA12 8NF
Service rating : Amazing service!!Product : Beautiful caravan with premium furnishings
Service rating : Site and Caravan was clean and well prepared, nice touch with the bottles of wine. Only let down by faulty TV connection, bathroom heater and gas fire ignition. Staff very helpful, unfortunately couldn't get the heater repaired in time.Product : Same comments as above...
Service rating : Friendly and professional.Product : Excellent standard of facilities in the caravan.
Service rating : Someone in reception to meet us on arrival and on checkout. There was no one to report problems to, I phoned and left a message regarding a problem but never received a reply. We had 2 and a half days without hot water which is disgraceful. If it hadn’t been for Andy (who was on his day off) we would still be getting washed in cold water.Product : The cottage was nice but 2 and a half days without hot water is ridiculous, fire kept tripping the electrics, the electricians were a waste wtime. But worst of all no one in reception on arrival or departure, absolutely rubbish.
Service rating : I was contacted to say the key and paperwork would be in the safe outside and given a password. That's happened before. But when we left at 9.45 the following Saturday there wasn't anyone in the office to leave the key with. We were about 10 mins waiting around and then Andy the groundsman came back back from a job and I left it with him. Usually there is somebody in the office when we are checking out.Product : We always book this caravan. It's a good position and very well equipped.
On 07-Jun-2019 the supplier responded:Dear Jacqueline,Thank you very much for your feedback. We are delighted you enjoyed your stay and look forward to your return in October!Kind regardsJosephCustomer Services
On 07-Jun-2019 the supplier responded:Thank you for your feedback
Really loved our stay, friendly helpful staff, great location, great price, lovely dining/living area, well stocked kitchen and loved the little treat of wine and chocolates! Tiny bedrooms (would struggle to sleep 4). Fine for two. Unfortunately our heating did not work and the hot water had been turned off so the first night was freezing with a dribbly shower in the morning. The staff were very helpful but we just had electric heaters in every room after that (the water was fine once we found out what was wrong). Besides being cold, we loved it.
Service rating : Excellent most impressed on how clean it was nice quiet location shop nearby we would definitely come againProduct : Great value for money.great place to stay
On 11-Apr-2019 the supplier responded:Thank you for your review and kind comments about the Park - we hope to see you again soon!Thank you again.
Service rating : Beautiful, tranquil park with helpful friendly staff. Caravan was very clean, roomy and had everything we needed to enjoy our stay. Welcome pack was a lovely surprise will defo be returning. :)Product : excellent sized van, clean, modern and fully equipped
Service rating : ExcellentProduct : Excellent plays for holidays
Service rating : It's not interested because there are no shops or activity places such as swimming pool and play ground for children..ect.Product : It's not interested It needs more facilities
Service rating : excellent caravan, very spacious, well equipped and clean. A nice site thatwas very quiet and convenient for Windermere.Product : good value for money and well located
Lovely caravan site, small but very picturesque. We booked last minute so only standard caravans left, which were basic but still in good condition with everything you need. Beds were uncomfortable so take a mattress topper! We will definitely book again next year
The park is well-designed so that, in spite of accommodating many caravans and park homes, on never feels overlooked or part of a regimented setting in rows.Our stay at Woodside Cottage was most enjoyable with all appliances working well .Everything that was required for food preparation and dining was clean and of high quality. The welcome tray of refreshments was appreciated.Our family were accommodated in two caravans and were pleased with the lay-out and equipment.There was one problem at Woodside Cottage involving the doormat! We are all in the habit of removing footwear on the mat and small grandchildren even sit on the mat to take off shoes but the mat was soaking wet! Quite uncomfortable so we all kept shoes on subsequently.
Service rating : The cottage itself was nice but the electric kept tripping and every time we went to reception to report it it was closed. The kitchen wasn’t as well equipped as it was described and was quite dirty when we arrived. Overall I don’t think we will be returning to Newby Bridge caravan park which is a shame because the surrounding area is perfect.Product : The cottage itself was nice but the electric kept tripping and every time we went to reception to report it it was closed. The kitchen wasn’t as well equipped as it was described and was quite dirty when we arrived. Overall I don’t think we will be returning to Newby Bridge caravan park which is a shame because the surrounding area is perfect.
Service rating : Reliable booking service. Clean, comfortable, well equipped accommodation which suited the needs of our party well. Excellent wheelchair facilities. Lovely setting. Only downside was the dog excrement on path near the bin which I didn't spot until it was too late!Product : Excellent clean comfortable , wheelchair accessible accommodation. The option of one double bed would have suited us better.
Excellent setting akl round good experience yes would go again I
Service rating : Kind staff, clean and nice caravan, everything was perfect. Thank you for being dog friendly!Product : Perfect place for a getaway.
Service rating : It's a very well kept site. Well set out with plenty of trees. We had a lovely welcome from Gail. We are satisfied returning customers.Product : We always book this particular caravan. It's well equipped and in a good position.
Beautiful lodge in a great location. Very clean. Friendly and helpful staff.Only one downside - we were given a voucher to access WiFi but we could never connect to it. This needs to be improved because a good access to the internet is an essential part of life these days.